Directi Walk in Drive on 10th & 11th Feb 2015 - Apply Now

Company Name   :   Directi

Business Unit :

BigRock (http://www.bigrock.in) is a leading provider of web-presence solutions to small-businesses, professionals and individuals. Our product portfolio includes Domain registration, email-hosting services, web-hosting services, website builder tools, e-commerce solutions, and digital certificates

As a Web Solutions Specialist with BigRock, you are the custodian of our customers' continued trust in us for their critical web hosting and domain name needs.

In this role you will be the first point of contact with our client base, and be responsible for ensuring the speedy investigation, resolution, and escalation of technical issues for our various products. The friendliness and efficiency of our support is something we are incredibly proud of, and it is a very important reason for our success and our rapid growth.

Location(s): Mumbai

Responsibilities :

• Being the front line support for customers over email, phone, or other channels

• Troubleshooting and resolving issues related to our domain name and hosting products

• Up-selling and cross-selling BigRock products to qualified customers where appropriate

• Investigating and identifying solutions to various kinds of technical issues spanning DNS, business email, hosting, and associated products

• Escalating complex system-wide issues or bugs to L2 support and software engineering teams

• Ensuring speedy resolution of customer issues while maintaining high customer satisfaction

• Reviewing existing product documentation and publishing documentation in internal & external knowledge bases

• Requirement Specification

• General Requirements 

• Age: 27 or lesser

• Experience: 0-1 year in Customer Service or similar capacity, preferably on an IT platform

• Educational Qualifications : Graduate from any stream.Any Engineering, or BSc (IT or Computers) preferred

Detailed Requirements : 

• Must be customer-focused, and willing to do whatever it takes to resolve customer issue.

• Strong customer interaction skills and ability to work in a variety of customer situations.

• Strong written and verbal communication skills.

• Ability to solve complex problems quickly, inventively and resourcefully.

• Good working knowledge of computers and the Internet; strong ability to develop new skills.

• Highly motivated and energetic team player, with excellent interpersonal skills

• Must be willing to work in shifts (including at night and on holidays)

• Technologies involved (prior knowledge of these would be a plus) 

• Domain name system (DNS)

• Domain names and domain name registration

• Web Hosting

• cPanel/Plesk

• PHP,Perl,ASP, dotNET, Perl and FastCGI

• Drupal, Wordpress,DotNetNuke, Magento, other softwares

• Simple Database functions like Backup/Restore

• Email Solutions

• POP/IMAP/SMTP

• Digital Certificates

• Website Builder Tools

Contact Details -


Recruiter Name:Ms Pinky Rajput
Address:Directiplex, Off Old Nagardas Road,Near Andheri Subway,Andheri (East),MUMBAI,Maharashtra,India 400069
Website:http://www.directi.com

Telephone:22-91-30797500

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