IGATE Hiring For Fresher And Experienced (B.E / B.Tech / MCA) Graduates (System Engineer) - Apply Now
Company Profile : IGATE Corporation, headquartered in New Jersey, provides integrated technology and operations (ITOPS) solutions by leveraging its proven capabilities across consulting, technology and business process outsourcing, and product and engineering solutions. Armed with over three decades of IT Services experience and powered by over 31,000 experts, IGATE's multi-location global organization has consistently delivered effective solutions to over 300 companies including many Fortune 1000 clients spanning verticals such as: banking and financial services; insurance; healthcare and life sciences; manufacturing; retail and CPG; media and entertainment; energy and utilities; and independent software vendors. Please visit http://www.igate.com for more information.
Company Website : www.igate.com
Job Description :
Job Designation : System Engineer-technical Support - 1
Job Description :
- Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise Applications like Outlook, VPN, Blackberry, Basic computing skills
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Escalate complex problem to appropriate support specialists.
- Technical: Service Desk,Technical Support
- Excellent communication and conversation skills (Verbal and Written)
- Should have a great customer handling skills
- Should be ready for 24/7 shift .
- Ability to work under considerable pressure managing multiple tasks and priorities.
- Ok for a 2 years Service Agreement.
- Should be flexible to work in 24/7 environment in shifts.
Salary : Best In The Industry.
Educational Qualification : B.E / B.Tech / MCA
Experience Required : 0 - 1 Years
Apply Mode : Online
Apply Job : Click Here
IGATE Hiring For Fresher And Experienced (B.E / B.Tech / MCA) Graduates (System Engineer) - Apply Now
Reviewed by thirupa
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Reviewed by thirupa
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6:46 PM
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