Ericsson Hiring for Freshers for Support Engineer - Apply Now
Company Name : Ericsson
Company Profile :
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities & Tasks
Position Qualifications
Minimum Qualifications & Experience Requirements:
Company Profile :
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities & Tasks
- Customer Issue handling
- Handling of proactive support
- Software Update Management (SUM) handling
- Knowledge Management Tool (KCS) Coaching
- Remote Service Gateway (RSG) Coaching
Position Qualifications
- Core Competences:
- Negotiation & Argumentation skills
- Administrative Skills
- Planning & Organizing skills
- Problem solving & strategic thinking
- Presentation & communication skills
- Software support
- Network level competence
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Presenting & Communicating Information
- Applying Expertise & Technology
- Planning & organizing
- Working with People
Minimum Qualifications & Experience Requirements:
- Preferred Qualifications & Experience Requirements:
- Customer issue handling
- Handling of proactive support (optional)
- Software Update Management handling (optional)
- KCS Coaching (optional)
- RSG Coaching (optional)
Location : Gurgaon, Haryana, IN
Ericsson Hiring for Freshers for Support Engineer - Apply Now
Reviewed by thirupa
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12:42 AM
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Reviewed by thirupa
on
12:42 AM
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