MicroLand Walk in Drive on 14th Feb 2015 - Apply Now

Company Name : Microland

Company Profile:

Microland"s Infrastructure Management Service (Desktop) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base.

Website : www.microland.co.in

Job Role : NOC Engineer

Eligibility : Any Degree

Experience : 1 - 4 Years

Job Location : Bangalore

Walk-In Date : 14 Feb 2015

Walk-In Time : 09:30 AM - 12:30 PM

Job Description:

1+Years of Experience into NOC profile.
24*7 monitoring of network, DB, Applications and Servers for availability, capacity and performance.
Follow the event management processes as defined by Cadence.
Incident recording, Validation and Qualification.
Bridge opening/handling and coordination with Service Owners and stakeholders as per the list provided.
Handle and classify Alerts, Service Requests and Emails.
Timely ticket update, notification and tracking of the incidents including the critical incidents.
Follow service management processes established by Cadence.
Ping , Telnet and basic routine task execution basis scripted document/ SOPs.
Execute the prerequisites/logistics as per the Incident flow defined by Cadence.
Follow established Communication and escalation procedures.
Answering calls and emails in a cordial, professional manner.
Logging Tickets (Incident) for all interactions and interventions.
Route/Assign tickets to the appropriate support group, as necessary.
Identify and escalate high-severity, priority issues.
Correct and timely update of pending Tickets Follow-up with other support groups, if necessary, for closure of pending tickets.
Updating and uploading the KB Article in knowledgebase.
Adhere to established Service Levels.
Adhere to establishes policies & procedures.
Basic Knowledge on ITIL Framework and Terminologies.
Good communication skills - written and verbal.