Amazon Hiring For Fresher And Experienced Graduates (ERC Associate) - Apply Now

Company Name : Amazon

Company Profile : Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Company Website : www.amazon.com

Job Description : 

Job Designation : ERC Associate - Client Services

Job Description : 

• We are looking for a dynamic, organized self-starter to join our new Employee Resources team locatedin Hyderabad. 
• The Employee Resource Center (ERC) Specialist in Hyderabad will work closely with the ERC team in the US to provide a variety of HR services to North American Employees. 
• We have an immediate need for dedicated professionals to join our ERC in their HR Contact Center. 
• Be the voice of ERC, 
• as the first point of contact for Employees, Managers and the HR community. 
• Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources. 

Responsibilities :

• Receive & log all queries received through phone & email in the Trouble Ticketing tool
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
• Adhere to defined processes and ensure delivery in accordance with set quality standards
• Thorough knowledge of policies & processes for multiple Customers group
• Ensure the Service level are achieved at all times for HRS processes
• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
• Take ownership for query resolution and individual metrics

Baseline Requirements :

• A bachelor's degree; masters degree a plus.
• 0-1 year experience in to customer contact center
• Willingness to work in call center / contact center / Help desk environment
• Willingness to work in 24*7 support process including night shifts
• Good attention to detail and good interpersonal skills
• Good decision making and problem solving skills
• Ability to multi-task and agility to change in fast-paced dynamic environment
• Proficient with MS Excel, Word and Visio
• Application of Phone and email etiquettes in customer interactions

Preferred Requirements :

• Prior experience in an in-bound / out-bound call center
• Handling HR help desk 
• Experience in HR/HR shared services

HR Applications used :

• PeopleSoft 8.9 ver
• ADP US Payroll tool
• Time and Attendance System
• Trouble Ticketing Service Request Workflow Web Application

Shift Timings : Flexible to work any timings including night shifts

Job Location : Hyderabad

Salary : Best In The Industry.

Educational Qualification : Any Graduate

Experience Required : 0 - 1 year

Apply Mode : Online

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