HCL Hiring For Graduates Send Resumes To Following Email To Apply - Apply Now

Company Name : HCL

Company Profile : HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises of three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.7 billion and over 100,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL"s offerings span a wide range of software and hardware services and solutions including R&D, technology services, enterprise and applications consulting, Remote Infrastructure Management, IT hardware, systems integration, distribution of technology and telecom products.

Company Website : www.hcl.com

Job Description :

Job Designation : HCL Bserv Hiring for Technical Support

Job Description :

Product / Technical support with knowledge of HTML, Java script and CSS
Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
Experience in email support and solving the technical issue by step by step process.
Provide email based technical support to clients in different geos - 24*7
Follow the workflow & adhere to SLAs - TFR, TRT, TAT, and FCR
Maintain high customer satisfaction
Help with research and troubleshooting of tough tickets
Knowledge Gap Reduction
Process improvement & Escalations management
Product support/Application Support experience
Excellent Communication skills
Troubleshooting the issues related to ad servicing
Night Shift Mandatory

Job Location : Hyderabad

Salary : Best In The Industry.

Educational Qualification : Any Graduate/Diploma

Experience Required : 1 to 5 years

Apply Mode : Online

Interested Candidate can send us the updated profile with the following credentials

Years of Experience :

CTC :

ECTC :

Notice period :

Alternate No :

Current Location :

Contact person : Nirmal.V
Contact No : 9677117327
Email - nirmal.v@hcl.com