iGate Hiring For Fresher and Experienced Graduates (Systems Associate) - Apply Now

Company Name : iGate

Company Profile : IGATE is an IT services company, headquartered in Bridgewater, New Jersey. The firm engages with corporations in North America, Europe, Japan and Australia providing platform-based solutions to clients' by integrating technology and processes in a proprietary way. Its revenues are over US$1.2 billion, and it has a global workforce of over 33,484. The firm has over 70 offices and customer delivery centers across North America, Europe, Asia and Australia.

Company Website : www.igate.com

Job Description : 

Job Designation : Systems Associate - IMS

Job Description :

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file
• Skills : 
• Willing to work in night shifts
• Willing to sign 2 years of Service agreement
• Basic computing skills
• Good written and oral communication skills are required
• Fresher’s with Graduation in BSc/Bcom/BA/BBA/BCA/BBM can apply passed out in 2013 or 2014 only
• Maximum 1 year of experience in an international call center can also apply with above said qualifications only  
• Should have excellent communication and English speaking skills
• Knowledge of basic computer operations.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure.

Job Location : Bengaluru

Salary : Best In The Industry.

Educational Qualification : B.Sc / B.Com/ B.A / B.B.A/ BCA / BBM

Experience Required : 0 - 1 Years

Apply Mode : Online

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