Red Hat hiring for Freshers - Apply Now

Company : Red Hat


Company Profile:

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Website : www.redhat.com

Job Role : Technical Support Engineering Intern

Eligibility : BE/BTech/BSc/ME/MTech

Experience : Freshers

Job Location : Pune

Primary Job Responsibilities:

• Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues.
• Gather information for each bug and provide analysis to fully understand the issue.
• Propose and discuss fixes or workarounds and provide advice to educate customers.
• Collaborate with engineering, product management, and support management teams to prioritize customer requests.
• Incorporate your findings to Red Hat's knowledge base.
• Support Red Hat's global customers on technical issues through phone, chat, or remote access tools.

Required skills:

• Basic understanding of Linux, UNIX, and open source.
• Candidates must have graduated within the last two years with B.E. or B.Tech (CS or IT), MCA, MCM, BSc, or BCA and 60% marks in their final year.
• Red Hat Certified Engineer is preferred.
• Familiarity with C language and development tools like GCC.
• Knowledge of networking and UNIX-like services and concepts.
• Good analytical and reasoning skills.
• Excellent English communication skills, both written and verbal.
• Self-motivated and comfortable working within a team.
• Ability to communicate and present ideas in a user-friendly way.
• Willingness to work in shifts and handle phone calls and live chat sessions.
• Candidates who have completed a college project using Linux or currently contributing to open source projects are preferred.

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