HITACHI Hiring For (B.Tech / B.Sc / BCA / MCA) Fresher Graduates (Executive) - Apply Now
Company Profile : Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies.
Company Website : www.hitachi.com
Job Description :
Job Designation : Executive - Global Servie Desk (on Contract)
Job Description :
- Basic level understanding of technology (including MS apps such as Excel, Word, PowerPoint, Sharepoint, and Access)
- Act as a single point of contact for web based inquiry operation system from staff regarding HR application issues and queries.
- Receiving, logging and managing inquires from Hitachi group employee via web based inquiry operation system.
- Troubleshoot basic operation issues of HR application.
- Escalate unresolved inquiries to the global service desk team or others as per escalation process
- Answer to caller when an inquiry resolved by GSD team.
- Take ownership of caller problems and follow up the status of inquiries on behalf of the caller and communicate progress in a timely manner.
- Log all inquiries in the Global Service Desk system.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Share and discuss issues or idea to improbe GSD/RSD service level with related members.
- Manage resolution/response times within required Service Level Agreements (SLA's)
- Produce and distribute case reports as required
- Work with other service desk or HR team members as required
- Provide basic HRIS support for other tools/systems as required
Salary : Best In The Industry.
Educational Qualification : B.Tech/ BCA / B.Sc IT/ MCA
Experience Required : Entry Level
Apply Mode : Online
Apply Job : Click Here
HITACHI Hiring For (B.Tech / B.Sc / BCA / MCA) Fresher Graduates (Executive) - Apply Now
Reviewed by thirupa
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Reviewed by thirupa
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6:45 AM
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