Superior Group Hiring for Freshers ( Any Graduate ) - Apply Now
Company Name : Superior Group
Role Description :
Enterprise service desk (Techline) carries out service desk function for Fidelity operating in a 24X7 model. The incumbent will be responsible for voice, chat and ticket support for Fidelity employees. The role involves working in rotational shifts. The job responsibilities include:
Provide technical guidance and support to resolve problems or malfunctions in systems, applications, hardware and software
Document, evaluate, resolve and track inquiries pertaining to the functional operation of all installed hardware and software products
Coordinate new user access and systems setup with various support groups
Collaborate with vendors and systems support units in problem identification and resolution
Coordinate with the end-user community, team members and various support groups when major problems are suspected
website : http://jobs.superiorgroup.in
Education : Any Graduate.
Job Location : Bangalore, Bengaluru.
Industry : IT - SOFTWARE / SERVICES.
Role : Technical Support Engineer.
Experience : 0 - 4 Years.
Candidate Description
Behavioral attributes
Qualifications
Role Description :
Enterprise service desk (Techline) carries out service desk function for Fidelity operating in a 24X7 model. The incumbent will be responsible for voice, chat and ticket support for Fidelity employees. The role involves working in rotational shifts. The job responsibilities include:
Provide technical guidance and support to resolve problems or malfunctions in systems, applications, hardware and software
Document, evaluate, resolve and track inquiries pertaining to the functional operation of all installed hardware and software products
Coordinate new user access and systems setup with various support groups
Collaborate with vendors and systems support units in problem identification and resolution
Coordinate with the end-user community, team members and various support groups when major problems are suspected
website : http://jobs.superiorgroup.in
Education : Any Graduate.
Job Location : Bangalore, Bengaluru.
Industry : IT - SOFTWARE / SERVICES.
Role : Technical Support Engineer.
Experience : 0 - 4 Years.
Candidate Description
- Excellent knowledge of Windows XP/ 7 PC troubleshooting
- International call/ chat exposure with IT Technical support/ IT helpdesk
- International Business to Business (B2B) or Business to Consumer (B2C) process
- Microsoft product troubleshooting- e.g.: Outlook, Word, Excel
- Knowledge on Outlook, Blackberry, VPN, Mac, IPad and IPhone is preferred
- US/ UK Phone support experience
- Wireless troubleshooting
Behavioral attributes
- Logical thinking
- Excellent communication skills
- Ability to learn and adapt to new technologies
Qualifications
- Preferably 10months - 4 years of IT experience
- 15 years of full time education
Contact
Hemashree
SUPERIOR TALENT INDIA PRIVATE LIMITED
Esquare Centre
BLOCK II C SECOND FLOOR
9/6, M.G. ROAD
BANGALORE,Karnataka,India 560001
Tel - 08497803239
Superior Group Hiring for Freshers ( Any Graduate ) - Apply Now
Reviewed by thirupa
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12:17 PM
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Reviewed by thirupa
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12:17 PM
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