Redbus Walkin Drive On 22nd & 23rd Jan 2015 For Fresher And Experienced Graduates (Customer Support Executive) - Apply Now

Company Name : Redbus.in

Company Profile : redBus, also known as redBus.in, is India's biggest online bus ticketing company.[citation needed] The company also sells tickets through offline outlets. It has offices in Ahmedabad, Bangalore, Chennai, Coimbatore, Delhi, Hyderabad, Mumbai, Pune, Vijayawada and Visakhapatnam.

Company Website : www.redbus.in

Job Description :

Job Designation : Customer Support Executive

Job Description :

This is an individual role responsible for providing assistance to customers calling redBus for various reasons like booking tickets, cancelling tickets or with any other service request. This client facing role is a crucial aspect of the redBus branding, hence needs to maintain utmost professionalism while interacting with customers.

Primary Tasks:

Keep customer first.
To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Respond to Sales Enquiries from new and existing customers.
Meet Sales Targets & call quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.

Skills :

Excellent communication (oral and written), interpersonal skills.
Self-motivated and flexible to work in shifts ( only morning and evening shifts )
Should have negotiation skills to deal with different kinds of customers and different situations.
Customer centric.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.

Linguistic Skills:

Candidate should be very fluent in speaking English & Hindi (Or)Fluent in English & any 2 South Indian language ( Tamil, Telugu & Kannada )
Only male candidates can attend the interview

Job Location : Bangalore

Salary : Best In The Industry.

Educational Qualification :

Preferably a graduate
Can look at 10 + 2 if they have relevant work experience.

Experience Required : 0-3 Years

Apply Mode : Walkin

Important Dates : 22 Jan & 23 Jan 2015

Walkin Dates : 22 Jan & 23 Jan 2015

Walkin Time : 10AM to 12PM

Walkin Venue :

redBus No. 311/1, 3rd Main,
7th Cross, Domlur Layout,
Opposite To Canara Bank,

Bangalore, Karnataka - 560071.

Contact Person: Arun